Refunds and cancellations
Requesting a refund
For purchases sold through Link, use the support link in your payment receipt or your Link account to request a refund. For problems with your subtitles or account, contact Magic Glass using the email below and include the order or receipt reference. Never email your complete card number or security code.
Accidental purchases: 60-minute request window
If you accidentally buy a Project pack, request a refund within 60 minutes of the completed purchase. To qualify under this voluntary policy, no video processing job may have successfully completed on your account after that purchase. Failed or cancelled processing does not disqualify your request. We use the purchase and processing timestamps to review eligibility.
Outside that window, or after successful processing following the purchase, purchases are generally not eligible for a refund under this voluntary accidental-purchase policy. This does not limit mandatory consumer rights, remedies for non-delivery or defective service required by law, or Stripe/Link's decisions under their transaction terms. Contact us if there is a payment or service problem.
Your rights and payment support
Applicable consumer rights and Link's transaction terms take priority over this policy. Stripe may issue refunds under its Managed Payments rules, including to resolve disputes within 60 days of a transaction. This does not promise that every request within 60 days is eligible.
What happens to minutes
A full refund removes that purchase's allowance; a partial refund removes the corresponding proportion of the original allowance. Pending refunds may hold those minutes until the outcome is known. A failed or cancelled refund releases the hold on otherwise valid minutes. We preserve usage history and do not subtract refunded minutes from unrelated purchases.
Project packs
Project packs are one-time purchases. There is no renewal to cancel and no scheduled expiry for their minutes.
Subscriptions
Subscriptions are not available at the initial live launch. When available, manage cancellation through Link. A cancellation scheduled for the billing-period end stops renewal and preserves the current period's allowance until it expires. Immediate cancellation ends access to that subscription allowance when effective. Cancellation does not automatically create a refund.
Failed processing
Failed or cancelled processing releases reserved minutes automatically. This is a restoration of processing allowance rather than a cash refund. Contact us if your balance does not update.
Contact
Product and account support: Austinchendowork@gmail.com.