Magic Glass Terms of Service
The service
Magic Glass is operated by Austin Do. The service helps you transcribe, translate, edit and view subtitles through its website and optional browser extension. AI-generated subtitles can contain errors. Review them before relying on them or publishing them.
Your account and content
Keep your account secure. Submit only content you have permission to process, and comply with the rules of sites you use with the extension. You retain your rights to your content and authorize us to process and store it to provide the service. Do not use the service unlawfully or interfere with other users or our systems.
Processing minutes
When paid checkout is available, a Project pack costs US$9 and adds 30 processing minutes. Applicable tax is shown before payment. It is a one-time purchase and does not renew. Purchased pack minutes have no scheduled expiry. One registered account receives a one-time 20-minute trial allowance.
The current rate is one processing second per second of video per target language, including captions-only jobs and translation of existing subtitles. Duration is rounded up to the next second. For extension subtitle tracks, duration runs through the last subtitle ending timestamp. An additional target language uses another allowance for that duration.
We reserve the required allowance while a job processes and deduct it on success. Failed or cancelled jobs release their reservation. Successful retries of the same upload and target language do not deduct again; uploading the content as a new upload is a separate job. Editing, exporting and watching completed subtitles are included.
Subscriptions
Creator subscriptions are not available for live purchase at this initial launch. If offered later, the checkout will disclose the recurring price, billing period, allowance and cancellation terms before purchase. Pack minutes remain separate from any future subscription allowance.
Payments and taxes
Payments are sold through Link using Stripe Managed Payments. Link is the merchant of record for those transactions. Checkout shows applicable taxes, supported currencies, final totals and transaction terms before payment. Magic Glass does not receive your complete card number or card security code.
Refunds and cancellations
See our refund and cancellation policy. Refunds and payment reversals remove the corresponding allowance proportionally. They do not deduct another purchase's minutes. Mandatory consumer rights and Link's transaction terms continue to apply.
Availability and changes
Supported sites, languages and processing times may change. We may suspend misuse of the service. Contact us if a service failure prevents you from using a paid purchase. We will disclose changes to prices or usage terms before a new purchase; we will not silently reduce the quantity of minutes already purchased.
Privacy
Our privacy policy explains the information used to provide the service.
Contact
Product and account support: Austinchendowork@gmail.com.